Responsible Gaming at kxb8

Overview

Our Commitment to Responsible Gaming

At kxb8, we believe that gambling should always be a form of entertainment — never a way to earn income, escape problems, or relieve stress. We are committed to providing a safe, fair, and transparent platform for all players in Bangladesh, and that commitment includes giving our players the tools they need to stay in control of their gambling activity at all times.

Our responsible gaming programme covers a range of practical tools — including deposit limits, session time limits, loss limits, time-out periods, and self-exclusion — all designed to help you maintain healthy gambling habits. We also train our customer support team to recognise the signs of problem gambling and to respond with empathy and practical guidance.

Tools available

Responsible Gaming Tools at kxb8

Deposit limits

How Deposit Limits Work

Setting a deposit limit is one of the simplest and most effective responsible gaming steps you can take. In your kxb8 account settings, you can choose a daily, weekly, or monthly deposit limit in BDT. The limit applies across all deposit methods including bKash, Nagad, and Rocket. Once the limit is reached, any deposit attempt will be declined until the limit period resets.

Increasing a deposit limit requires a mandatory cooling-off period before the new, higher limit takes effect — this is intentional and designed to ensure decisions to increase limits are considered carefully. Lowering a limit, on the other hand, takes effect immediately with no waiting period.

Time-out

Taking a Time-Out

Life gets busy, and sometimes a short break from gambling is all you need to reset. kxb8's time-out feature allows you to suspend your account for 24 hours, 48 hours, or 7 days with a single request to our support team. During the time-out, you cannot log in, deposit, or place bets. Any active bonuses are paused during the period.

Time-out requests are processed immediately and cannot be reversed once activated. When the time-out period expires, your account is automatically reactivated and you can log in as normal. If, after the time-out ends, you feel you still need more time away from gambling, we encourage you to contact our support team to extend the period or to consider applying for self-exclusion.

Self-exclusion

Self-Exclusion at kxb8

Self-exclusion is a formal, longer-term option for players who feel that their gambling has become a problem and they need significant time away from the Platform. By requesting self-exclusion, you are asking kxb8 to block your access to the Platform for a defined minimum period. kxb8 offers self-exclusion periods of 6 months, 1 year, or permanent exclusion.

To apply for self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Once a self-exclusion is applied it cannot be reversed before the minimum period has elapsed. kxb8 will also remove you from all marketing lists for the duration of the exclusion. If you attempt to register a new account during a self-exclusion period, any such account will be closed and any funds deposited will be returned.

Warning signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and it is not always easy to recognise when recreational play has crossed a line. The following signs may indicate that gambling is having a negative impact on your life or the life of someone you know:

• Gambling with money set aside for essential expenses such as rent, food, or bills
• Borrowing money or selling personal possessions to fund gambling
• Chasing losses by placing larger bets to try to win back money already lost
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or social responsibilities because of time or money spent gambling
• Lying to friends or family about the amount of time or money spent on gambling

Healthy play tips

Tips for Healthy Gambling Habits

The following practical steps can help you keep gambling enjoyable and within healthy boundaries:

• Set a strict budget before you start playing and stop as soon as that budget is spent — do not top it up
• Only gamble for entertainment, never as a primary or secondary source of income
• Take regular breaks — step away from the screen at least once every hour
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol
• Keep gambling in perspective — treat it as one of many leisure activities, not your main hobby or focus

Underage protection

Protecting Young People

kxb8 strictly prohibits gambling by persons under the age of 21. During registration, we collect date of birth information and reserve the right to request formal proof of age at any time. Any account found to be held by a player under 21 will be closed immediately and any funds held in the account will be returned to the original payment source minus any winnings, which will be forfeited.

If you share a device with young people in your household, we strongly recommend using parental control software to prevent access to gambling websites. kxb8 also encourages parents and guardians to have open conversations with young people about the risks of gambling and to ensure that account details are never shared with minors.

Get support

Need Support? We Are Here

If you are concerned about your gambling — or the gambling of someone you care about — our support team is available 24 hours a day, 7 days a week. You can reach us by email at any time. All enquiries are handled with complete confidentiality and without judgement. Our team is trained to listen, to provide practical guidance on the tools available to you, and to help you take the right steps.

Please include your account username in your message so we can locate your account quickly and respond with the most relevant guidance. If you are in immediate distress, please reach out to a mental health support service in your local area in addition to contacting us.